Pearson Digital Account Consultant Apprentice in Oxford, United Kingdom
Digital Account Consultant Apprentice
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.
We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Our mission is to develop a programme that will help Pearson, its employees and its managers to progress in their lives and careers through the high quality Apprenticeships that we at Pearson provide.
We are proud to launch our new Apprenticeship Programme, offering a range of Apprenticeships in Business Administration, Customer service, management, digital industries & IT, Financial services and more. Our apprenticeships range from level 2 through to degree level and we have intakes throughout the year.
As the world’s learning company, we understand the skills and knowledge required to empower you to succeed in learning.
Pearson believe that learning opens up opportunities, creating fulfilling careers and better lives. If you’re as passionate about apprenticeships as we are, then please do visit our website to find out more and see the full list of apprenticeships we have on offer: http://pearson.jobs/
About the job
Our mission is to partner with schools to deliver learner progression. Through a consultative, collaborative sales approach we support our customers with the right choice of products and services for their learners. In doing so we ensure that Pearson is their first port of call.
The Digital Account Consultant Apprentice will deliver to our school customers a first class customer journey through our digital services.
Supporting and guiding them from purchase, through initial set up, encouraging engagement and usage and onto successful retention.
This role is to ensure customer satisfaction, the impactful implementation of our Primary and Secondary services, the identification of cross and up-sell opportunities and ongoing revenue streams through maximised retention rates.
Develop a trusted advisor relationship with customers such that all activities are closely aligned with the customer's needs, allowing the full potential of their Pearson products and services to be realised.
Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment.
Identify and grow opportunities and collaborate with sales teams to ensure growth attainment.
Disseminate Pearson best practices
Serve as a coach and trusted advisor to Pearson customers
Co-ordinate and liaise with technical and operational teams to ensure that best in class service is delivered.
Effectively build, develop, and manage relationships with internal stakeholders and customers, setting expectations on their role as stakeholders vested in delivering learner progression.
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
What we are looking for in you
Genuine interest and passion for learning and educating.
Willingness to acquire Inside Sales experience
Target oriented: tenacious ability to meet sales, retention and renewal targets.
Interest in digital technology.
Strong self-starter with the ability to build strong relationships within your assigned customer base.
Ability to manage customer escalations (internally and externally) and negotiate resolution.
Creatively solve problems with limited input and resources in a fast-paced, high-pressure environment.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of a customer’s organisation: Head Teacher to business manager to school administrator.
Excellent situational awareness - must be comfortable in dynamic customer environments and enthusiastically present Pearson.
Highly developed soft skills, such as listening, empathy, and the ability to adjust communication style based on the audience.
Strong teamwork skills.
Educated to level 2 including GCSE Maths and English or equivalent.
What you will study towards
During the Apprenticeship, the post holder will work towards gaining a Level 3 Certificate in Sales & Telesales, through work based learning.
We offer a competitive salary for all our Apprenticeships.
Please include a CV and cover letter with your application
Primary Location: GB-GB-Oxford
Work Locations: GB-Oxford-Jordan Hill Halley Court Jordan Hill Oxford OX2 8EJ
Employee Status: Regular Employee
Job Type: Apprenticeship
Shift: Day Job
Job Posting: Dec 21, 2018
Job Unposting: Jan 20, 2019
Schedule: Part-time Regular
Req ID: 1815683
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.